FAQs

About RINGS NIGERIA

OUR MISSION

Bringing premium love-inspired jewelry to the discerning customer with a word-class shopping experience.

 

OUR VISION

To be the number one homegrown love-inspired jeweler in Nigeria.

 

 

OUR LOCATION

Our showroom is located at 31A, Isaac John street, Ikeja G.R.A. (opposite Protea Hotel)

If you are unable to visit the city of Lagos, we are adequately structured to discuss your preferences via live chat, email, phone or WhatsApp.

 

OUR CONTACT INFORMATION

Call/ Whatsapp: +2348099500022

Email: hello@rings.ng

 

WHAT DO WE OFFER?

Do you need adequate information to help you make the right choice of wedding jewelry?

Do you want authentic diamonds (GIA Certified), moissanite (Charles & Colvard) or precious gemstones at reasonable prices?

Would you like to see your dream wedding rings become a reality?

Well, we are fully optimized to fulfil these needs!

We also offer a custom design service which empowers you to create your own design. Hence, you can be involved in creating something beautiful and unique that symbolizes the love you share as a couple.

Choose us and have the most memorable shopping experience ever!

   

 

Shopping With RINGS NIGERIA

HOW DO I PLACE AN ORDER?

Simply navigate the website using the menu icon (top left of your screen), and identify your preferred choice of rings.

Add to cart, and proceed to checkout. Payment via debit card, as well as bank transfer option is available.

You can also place your order via Whatsapp +2348099500022.

  

CAN I ADD AN ENGRAVING TO MY RING?

Yes, complimentary engraving applies on all our gold rings.

If you would like to have engravings done, let us know in the special message box when placing your order or via phone/email.

 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Items in stock are delivered between 1-3 days depending on your location.

Other items require 10-15 working days to be delivered.

For custom designs, the exact time frame will be confirmed with you once we know more about your requirements and the complexity of your design.

You’ll be updated via email on the status of your order throughout the process. 

 

CAN I BUY FROM YOU IF I LIVE OUTSIDE NIGERIA?

Absolutely, yes! We proudly serve clients all over the world. 

We partner with DHL Express & FedEx® to deliver your orders to your doorstep. You can track the location of your parcel in real-time and its entirely hassle-free.

 

CAN YOU CREATE MY CUSTOM DESIGN?

We can design and create almost anything  – we may sometimes make suggestions on how to ensure your ring stands the test of time.

To help you better visualize, we will make you a basic 2D/3D illustration. You can request for modifications to the design, till you are entirely satisfied with the final outcome.

Our production team is highly skilled and detailed. Just let us know your ideas and together, we can make it happen.

 

ARE YOUR STONES GENUINE?

Yes, all our stones are 100% authentic.

We carry a wide range of stones from natural diamonds, to moissanite, to semi-precious gemstones, to high grade cubic zirconia.

You can select your preferred choice by navigating the website with the menu icon at the top left of your screen.

 

DO YOUR DIAMONDS COME WITH AN APPRAISAL CERTIFICATE?

Sure. We offer a vast collection of GIA-certified natural diamonds (0.3ct and above).

Our moissanite may also come with a Charles & Colvard certificate where applicable. 

  

WILL MY RING COME IN A BOX?

Our rings come in a beautiful ring box within a larger box to ensure your ring is kept safe.

 

IS MY RING COVERED BY ANY FORM OF WARRANTY OR INSURANCE?

We offer lifetime warranty on all our rings. For more information on this, click here.

 

 

PAYMENTS

CAN I PAY ON DELIVERY?

We do not offer payment-on-delivery. 

***For orders within Lagos state, you may opt to make an initial 70% deposit, and pay up on delivery.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept the following payment methods during checkout:

  • VISA debit cards
  • Mastercard
  • Interswitch
  • Bank transfer

 

IS IT SAFE TO ENTER MY CREDIT/DEBIT CARD DETAILS INTO THIS WEBSITE?

You bet!

We do not store any of your card details. That is handled by our payment processor, PAYSTACK, one of the best in the business! Hence, we cannot share any of your card details with anyone else (even if we wanted to, lol!)

 

DO YOUR PRICES CHANGE OFTEN?

Our prices are updated monthly to reflect changes in metal and diamond prices, and fluctuations in forex.

Any quote sent to you by our team is valid for seven days.

 

WHAT IS YOUR PRIVACY POLICY?

We will never share any of your information with a 3rd party.

Who is a 3rd party? Well, the 1st party is us & the 2nd party is you. So, a 3rd party is anyone else other than us or you. 

 

 

RING SIZES

WHAT RING SIZES DO YOU OFFER?

For female rings, we produce sizes from US Size 4-10. For male rings, 7-13.

 

HOW DO I MEASURE MY RING SIZE?

Knowing your partner’s exact ring size is very rare. If asking them outright isn’t an option we have numerous ways to find out by following the suggestions from our ring size guide.

Please click here for our DIY ring size guide.

Our ring size guide should provide you with an approximate idea as you must have a rough estimate before you place your order. You must have a ring size before you place your order.

If you need guidance along the way, you can get in touch via live chat, phone or email and we’ll be more than happy to assist.

 

WHAT IF THE RING DOES NOT FIT?

Depending on the ring in question, we will either have it exchanged for the correct size, or have it resized.

For more information, please click here to view our exchange policy.

Shipping costs will be covered by you.

**Please note that if the ring size change is two sizes or more bigger or smaller there may be a fee that needs to be paid for the service as the ring may have to be remade.

  

 

SHIPPING & RETURNS

DO YOU SHIP WORLDWIDE?

Of course, we proudly ship worldwide.

Orders are shipped using FedEx or DHL Express.

 

WHAT IS YOUR RETURN POLICY?

Please click here to view our return policy

 

HOW DO I RETURN MY ORDER?

Your satisfaction is of utmost importance to us (this is not just a cliché). Please send us an email stating why you would like to return your order, and we will promptly respond to your needs.

 

MY ORDER NEVER ARRIVED?

Oops!!! Please check your order confirmation email for the tracking number. If that does not work, send us an email. Tell us what you ordered and your order number. We will help you out. You can also reach us via phone or Whatsapp.

 

MY ORDER ARRIVED INCOMPLETE / DAMAGED?

Take a deep breath…Close your eyes and envision those you love & hold dear.

Now open your eyes & send us an email at hello@rings.ng.

Tell us what you ordered and your order number. Sit back, relax and we will sort this out.

   

If you have other questions, please email Customer Service at hello@rings.ng

You can also reach us via live chat, phone or Whatsapp +2348099500022

 

HOW TO FIND YOUR RING SIZE

 

METHOD 1 

Get to the nearest ring store where you can have your finger sized by a professional jeweler. This is the most accurate method to get to know your ring size.

Our store is located at 31A, Isaac John street, Ikeja G.R.A (opp. Protea Hotel)

know your ring size rings nigeria

 

 

METHOD 2 

We realise that not all our customers can find time to come to our store to have their fingers professionally sized.

So guess what? We can also ship you a free ring sizer. How cool is that???

- You can request that we send you a ring sizer set. It’s a collection of plastic rings, usually ranging from U.S. size 4 to 13, in half-size increments. Simply try on the rings till you find the one with the most comfortable fit that slides on and off easily.

ring sizer tool

 

- Just incase what you have is one of your lady's fashion ring, we can send you a free sizing stick instead. With a sizing stick, you can determine the size of any of her existing rings.

how to get my girlfiends size without her knowing

Simply slide the rings on the stick till you find the one with the most comfortable fit that slides on and off easily.

If you'd like to request to have a free ring sizer shipped to you, please call 08099500022. Shipping fees apply.

 

 

METHOD 3

ring size by diameter

 

Select a ring that properly fits the intended finger.

Measure the INTERNAL diameter of the ring.

Find the corresponding size using our size conversion chart.

 

 

TIPS & TRICKS

PPS: If you need to surprise your lady, and you need some guidance confirming her accurate finger size, feel free to contact us on +2348099500022. A member of our team will be on board to assist you!

Most Common Ring Sizes

Women’s most common ring sizes: 5 - 8

Women’s average ring size: 7

Men’s most common ring sizes: 8 - 12

Men’s average ring size: 10

We Are Open

Mondays - Saturdays: 10am -6pm

31A, Isaac John Street, Ikeja G.R.A (Opp. Protea Hotel)